How to Keep Work Chats Visible, and Private Chats Private
Coral gives a company visibility into employee works chats, even when they use their personal WhatsApp number
Integrate your CRM with other tools
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How to connect your integrations to your CRM platform?
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Techbit is the next-gen CRM platform designed for modern sales teams
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Why using the right CRM can make your team close more sales?
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We hear it on nearly every call. The moment a seller understands that the company will be able to see WhatsApp conversations, the first question is always the same: "Wait, can you see my personal chats too?" No. Not with Coral Messaging:
How it works on your personal WhatsApp
You keep your own number and your own WhatsApp. Coral never connects to your account, never reads your chat list, and never installs anything on your phone.
Instead, the company creates WhatsApp groups for business purposes through the official WhatsApp Groups API. A group is created for a deal, an account, or a project, and you and the buyer join it from the WhatsApp you already use. You can even convert direct 1:1 chats to a group to continue talking with a single person while giving visibility to the company, and it feels and works just like a regular WhatsApp chat. To you it is an ordinary chat; to the company it is a conversation it owns, with the history and membership under its control. Those groups are the only thing the company can see - your chats with family, friends, your doctor, or your football club never reach Coral, because there is no connection through which they could. The personal chats simply are not connected.
The company gets what it needs: a record of every business conversation that runs in a company group, continuity when someone changes role or leaves, and a CRM that updates from the conversation itself. You give up nothing.
What about Coexistence?
Some companies choose WhatsApp Coexistence instead. It works differently. Coexistence connects a whole phone number on the WhatsApp Business App, and every 1:1 chat on that number syncs to the company.
That is fine for a work number, but it is not fine for your personal number. If your company wants Coexistence, the solution should include a company-provided phone number on the WhatsApp Business App. Your personal WhatsApp stays untouched.
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No. Coral never connects to your WhatsApp account, never reads your chat list, and never installs anything on your phone. The company can only see the business groups it creates. Your chats with family, friends, or anyone else stay private because there's no connection that could reach them.
The company creates WhatsApp groups for each deal, account, or project through the official WhatsApp Groups API. It can even create a group chat for a 1:1 chat if you just want to talk with one person. You and the buyer join from the WhatsApp you already use. For you it's a normal group. For the company it's a conversation it owns, with the history and membership under its control.
No. You keep your own number and your own WhatsApp. The company gets a record of every business conversation in its groups, continuity when someone changes role or leaves, and a CRM that updates automatically. You don't give anything up.
Coexistence works differently. It connects an entire phone number on the WhatsApp Business App, and every 1:1 chat on that number syncs to the company. That's fine for a work number, not for a personal one. If your company wants Coexistence, it should provide you a company phone number on the WhatsApp Business App so your personal WhatsApp stays untouched.