WhatsApp Groups API
Transform WhatsApp Groups into a professional collaboration channel. Every conversation is recorded and access is controlled.
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What WhatsApp groups are made for
Groups weren't created for mass messaging or promotions. They were designed to organize collaborative conversations, bringing teams and clients closer together in a structured way.
- Project management
Multi-person projects where you want to keep everyone involved connected and informed, whether internal or external - Customer lifecycle
Keep a single lifetime thread between the business and the customer, with participants coming in and out as needed over the customer lifecycle - Employee handoffs
Remove an employee's phone number when they leave the business and swap in their replacement, to aid the customer transition
Policies
WhatsApp policies for Groups API
WhatsApp groups using the API behave very similarly to normal consumer WhatsApp groups, with a few exceptions.
- Maximum 8 participants
- Participants can only join by accepting an invitation via link
- Messages cannot be edited or deleted once sent into the group
