Launching User Insights: Seller Stats Behind Your WhatsApp Conversations
A new dashboard that gives sales managers and RevOps leaders visibility into the sellers behind their WhatsApp conversations
.png)
Integrate your CRM with other tools
Lorem ipsum dolor sit amet, consectetur adipiscing elit lobortis arcu enim urna adipiscing praesent velit viverra sit semper lorem eu cursus vel hendrerit elementum morbi curabitur etiam nibh justo, lorem aliquet donec sed sit mi dignissim at ante massa mattis.
- Neque sodales ut etiam sit amet nisl purus non tellus orci ac auctor
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti
- Mauris commodo quis imperdiet massa tincidunt nunc pulvinar
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti
How to connect your integrations to your CRM platform?
Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet purus gravida quis blandit turpis.
Techbit is the next-gen CRM platform designed for modern sales teams
At risus viverra adipiscing at in tellus integer feugiat nisl pretium fusce id velit ut tortor sagittis orci a scelerisque purus semper eget at lectus urna duis convallis. porta nibh venenatis cras sed felis eget neque laoreet suspendisse interdum consectetur libero id faucibus nisl donec pretium vulputate sapien nec sagittis aliquam nunc lobortis mattis aliquam faucibus purus in.
- Neque sodales ut etiam sit amet nisl purus non tellus orci ac auctor
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti venenatis
- Mauris commodo quis imperdiet massa at in tincidunt nunc pulvinar
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti consectetur
Why using the right CRM can make your team close more sales?
Nisi quis eleifend quam adipiscing vitae aliquet bibendum enim facilisis gravida neque. Velit euismod in pellentesque massa placerat volutpat lacus laoreet non curabitur gravida odio aenean sed adipiscing diam donec adipiscing tristique risus. amet est placerat.
“Nisi quis eleifend quam adipiscing vitae aliquet bibendum enim facilisis gravida neque velit euismod in pellentesque massa placerat.”
What other features would you like to see in our product?
Eget lorem dolor sed viverra ipsum nunc aliquet bibendum felis donec et odio pellentesque diam volutpat commodo sed egestas aliquam sem fringilla ut morbi tincidunt augue interdum velit euismod eu tincidunt tortor aliquam nulla facilisi aenean sed adipiscing diam donec adipiscing ut lectus arcu bibendum at varius vel pharetra nibh venenatis cras sed felis eget.
Coral Messaging has launched User Insights, a new dashboard that gives sales managers and RevOps leaders visibility into the sellers behind their WhatsApp conversations, not just the conversations themselves. The new Insights tab tracks which sellers have onboarded to Coral, surfaces messaging activity at the individual user level, and reports configurable KPIs so managers can see who's thriving, who's gone quiet, and who's driving results. User Insights is built on the official WhatsApp Business API, so it works without putting your business phone numbers at risk. Built by Coral Messaging, a WhatsApp visibility and growth platform for client-facing teams on WhatsApp.
What is User Insights?
User Insights is a new analytics view inside Coral Messaging that shifts the lens from conversations to the people having them, showing seller-level data for WhatsApp sales teams: which sellers have onboarded to Coral, their messaging activity, and configurable performance KPIs. It sits alongside a chat-level view covering all WhatsApp conversations on the account, giving managers and admins two complementary views:
- Chats — insight into all WhatsApp chats across your account, scoped to your permission level. This is the conversation-level view: volume, activity, and health across every client chat your team runs on WhatsApp.
- Users — insight at the individual seller level, including which sellers have onboarded to Coral, their messaging activity, and the KPIs that matter most to your business.
Together, the two views answer the two questions every sales leader asks about WhatsApp: "What is happening in our client conversations?" and "Who on my team is actually driving that activity?"
Why can't I see my sales team's WhatsApp activity in my CRM?
The Users view shows onboarding status for every seller on your account, so managers can see at a glance who is fully set up on Coral and who isn't yet. This matters because adoption is the foundation of visibility: a seller who hasn't onboarded is a seller whose client conversations aren't captured, aren't in your CRM, and aren't protected if that seller leaves.
With User Insights, rolling out Coral across a large team stops being a guessing game. RevOps can track onboarding progress like any other metric, identify the reps or regions lagging behind, and close the visibility gap systematically instead of anecdotally.
Which seller KPIs does User Insights surface?
Once sellers are active, User Insights surfaces the messaging activity KPIs that matter most for performance management. Because every sales organization measures performance differently, the KPIs are configurable to your business — so a financial advisory team can track different signals than a real estate brokerage, and each manager can focus on the performance gaps unique to their own team.
Who is User Insights for?
User Insights is built for the people responsible for team performance on WhatsApp:
- RevOps leaders who need adoption and activity data across 50+ sellers to make WhatsApp a governed, measurable channel rather than a shadow one.
- Sales managers who want to spot quiet reps, coach on real activity data, and replicate what top performers do in their client chats.
- Admins rolling out Coral who need to track onboarding progress across teams and regions.
Like all of Coral Messaging, User Insights is built for sales and client-facing teams, not customer service or marketing broadcast tools. And like everything Coral ships, it runs exclusively on official WhatsApp Business API functionality, so your business phone numbers are not at risk of being shut down by WhatsApp, a common problem with unofficial API vendors.
.png)
.png)
No. A CRM can only report on conversations that were captured by your WhatsApp platform. Sellers who haven't onboarded are a blind spot in any CRM report, which is why User Insights tracks onboarding and adoption directly.
Yes. User Insights KPIs are configurable to your business, so each organization can track the messaging activity signals that matter for its own sales motion.
Yes. Coral Messaging uses only official WhatsApp Business API functionality, so business numbers are not at risk of being banned by WhatsApp.
No. Coral Messaging — including User Insights — is built specifically for sales and client-facing teams (sales reps, financial advisors, real estate agents), not for customer service or marketing teams.