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Luxury Retail

Coral Messaging enables luxury advisors to use the native WhatsApp consumer app with clients, with full visibility for the parent company.  Our conversational intelligence features built on top help grow revenues and advisor productivity. 

We have features for :

MARKETERS
ADVISORS

MANAGERS
ADMINS

Your advisors and clients build their relationship over the consumer WhatsApp app, in a branded chat administered by your company, for full control and transparency
 
The native WhatsApp experience means greater adoption by employees and clients.

FOR MARKETERS
Increase conversion by sending messages at scale into employee / client chats

  • Send marketing messages directly into the WhatsApp employee/ client chat, so that clients can react with their advisor
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  • Send to specific clients according to customized tags/labels
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FOR ADVISORS
Behind-the-scenes assistant tools to deepen client relationships and grow sales, delivered to them over WhatsApp (not a computer or ipad they’d need to get to)

1. Voice note into CRM 1x.png
Update client information into your CRM by simply sending a WhatsApp voice note
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Send messages into many chats at once to save time, via commands to your assistant
Reminders and suggested actions based on chat content and CRM information​​​
3. Reminders and tasks 1x.png
2a. Command for bulk message 1x.png
2b. Bulk message sent to client 1x.png
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FOR ADMINS
Control users, integrations, and how chats are started

  • Provision users and control access; seamlessly replace a departing advisor with a new advisor to maintain client relationship
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  • Brand the chat photo and subject with your company name and logo
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  • Integrate with your CRM, clienteling, and analytics platforms
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  • Start chats at a retail point-of-sale, through online entry points, through commands over WhatsApp, or through our web interface
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FOR MANAGERS
Visibility tools and client communication playbook, to coach employees to grow revenues

  • View all chats, power search, and drill down into conversations to isolate opportunities for improvement or recognition
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  • Flag undesirable content to keep chats on-brand
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  • Onboard new advisors faster by sharing real-life interactions and best practices
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  • Track advisor adherence to new campaigns or strategies being rolled out
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Want to see how it looks in your WhatsApp app for yourself? Contact us to schedule a demo.

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